A batch arrival MX / M / c queue with impatient customers

Bara Kim; Jeongsim Kim

doi:10.1016/j.orl.2014.02.001

A batch arrival ^MX / M / c queue with impatient customers

Bara Kim, Jeongsim Kim

Department of Mathematics

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

Abstract

This paper considers a multi-server batch arrival ^MX/M/c queue with impatient customers. We give an exact expression for the loss probability, which can be expressed in terms of the waiting time distribution in the standard ^MX/M/c queue with no impatience. This solves the problem conjectured by Boots and Tijms (1999).

Original language	English
Pages (from-to)	180-185
Number of pages	6
Journal	Operations Research Letters
Volume	42
Issue number	2
DOIs	https://doi.org/10.1016/j.orl.2014.02.001
Publication status	Published - 2014 Mar

Keywords

/ M / c queue
Impatient customers
Loss probability

ASJC Scopus subject areas

Software
Management Science and Operations Research
Industrial and Manufacturing Engineering
Applied Mathematics

Access to Document

10.1016/j.orl.2014.02.001

Cite this

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title = "A batch arrival MX / M / c queue with impatient customers",

abstract = "This paper considers a multi-server batch arrival MX/M/c queue with impatient customers. We give an exact expression for the loss probability, which can be expressed in terms of the waiting time distribution in the standard MX/M/c queue with no impatience. This solves the problem conjectured by Boots and Tijms (1999).",

keywords = "/ M / c queue, Impatient customers, Loss probability",

author = "Bara Kim and Jeongsim Kim",

note = "Funding Information: We deeply appreciate professor Henk Tijms for letting us know a long-standing conjecture. B. Kim{\textquoteright}s research was supported by Basic Science Research Program through the National Research Foundation of Korea (NRF) funded by the Ministry of Science, ICT & Future Planning (MSIP) ( 2011-0025576 ). J. Kim{\textquoteright}s research was supported by Basic Science Research Program through the National Research Foundation of Korea (NRF) funded by the Ministry of Education, Science and Technology ( NRF-2011-0011887 ). Copyright: Copyright 2014 Elsevier B.V., All rights reserved.",

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N2 - This paper considers a multi-server batch arrival MX/M/c queue with impatient customers. We give an exact expression for the loss probability, which can be expressed in terms of the waiting time distribution in the standard MX/M/c queue with no impatience. This solves the problem conjectured by Boots and Tijms (1999).

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