A survey of retrial queueing systems

Jeongsim Kim, Bara Kim

Research output: Contribution to journalArticlepeer-review

86 Citations (Scopus)


Retrial queueing systems have been extensively studied because of their applications in telephone systems, call centers, telecommunication networks, computer systems, and in daily life. This survey deals with various retrial queueing models. The main focus of this survey is to show analytic results for queue length distributions, waiting time distributions, and tail asymptotics for the queue length and waiting time distributions. This survey also considers the stability analysis of retrial queueing models.

Original languageEnglish
Pages (from-to)3-36
Number of pages34
JournalAnnals of Operations Research
Issue number1
Publication statusPublished - 2016 Dec 1


  • Queue length
  • Retrial queues
  • Stability
  • Tail asymptotics
  • Waiting time

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Management Science and Operations Research


Dive into the research topics of 'A survey of retrial queueing systems'. Together they form a unique fingerprint.

Cite this