Analysis of job stress's impact on job performance and turnover of cybersecurity professionals

Jinhyun Cho, Jinho Yoo, Jong In Lim

Research output: Contribution to journalArticle

Abstract

This study examines the causal relationships of how cybersecurity professional's work attitudes, such as job stress and job satisfaction, affect their outcomes, such as job performance and turnover intention, key positive and negative indicators for organizational effectiveness. 157 cybersecurity professionals from diverse industries, especially from the IT industry, participated in responding to the survey questionnaire. Missing values in 7 responses made excluded from the analysis. Results of structural equation modeling show that job stress has a direct positive effect on turnover intention. Job satisfaction has direct positive and negative effects on job performance and turnover intention respectively. Job satisfaction acts as a mediating variable between job stress and turnover intention. Senior management must understand and properly manage cybersecurity professional's job stress, one of the key precursors to turnover intention, and make efforts to raise job satisfaction for higher job performance and lower turnover intention.

Original languageEnglish
Pages (from-to)409-415
Number of pages7
JournalICIC Express Letters
Volume14
Issue number4
DOIs
Publication statusPublished - 2020

Keywords

  • Cybersecurity professional
  • Job performance
  • Job satisfaction
  • Job stress
  • Turnover intention

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

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