Customer requirements elicitation based on social network service

Yoon Kyu Lee, Neung Hoe Kim, Dohoon Kim, Dong Hyun Lee, Hoh In

Research output: Contribution to journalArticle

7 Citations (Scopus)

Abstract

In the early stages of a software project, it is critical to understand the needs of the customers and elicit their customer requirements. Various requirements elicitation methods have been proposed. However, existing methods still have the limitations such as a limited number of target customers, limited expression of customers' opinions, and difficulty in collecting the customers' opinions continuously. A novel method for eliciting customer requirements is proposed by utilizing a social network service (SNS), which is a shared source of raw information of the customers' needs and opinions. The proposed method is validated to show its effectiveness in overcoming the limitations of existing methods.

Original languageEnglish
Pages (from-to)1733-1750
Number of pages18
JournalKSII Transactions on Internet and Information Systems
Volume5
Issue number10
DOIs
Publication statusPublished - 2011 Oct 31

Keywords

  • Customer requirements
  • Requirements engineering
  • SNS
  • Social network
  • Software engineering

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Information Systems

Cite this

Customer requirements elicitation based on social network service. / Lee, Yoon Kyu; Kim, Neung Hoe; Kim, Dohoon; Lee, Dong Hyun; In, Hoh.

In: KSII Transactions on Internet and Information Systems, Vol. 5, No. 10, 31.10.2011, p. 1733-1750.

Research output: Contribution to journalArticle

Lee, Yoon Kyu ; Kim, Neung Hoe ; Kim, Dohoon ; Lee, Dong Hyun ; In, Hoh. / Customer requirements elicitation based on social network service. In: KSII Transactions on Internet and Information Systems. 2011 ; Vol. 5, No. 10. pp. 1733-1750.
@article{9c1ab2a9b7e64c22bb6b56a7c5386504,
title = "Customer requirements elicitation based on social network service",
abstract = "In the early stages of a software project, it is critical to understand the needs of the customers and elicit their customer requirements. Various requirements elicitation methods have been proposed. However, existing methods still have the limitations such as a limited number of target customers, limited expression of customers' opinions, and difficulty in collecting the customers' opinions continuously. A novel method for eliciting customer requirements is proposed by utilizing a social network service (SNS), which is a shared source of raw information of the customers' needs and opinions. The proposed method is validated to show its effectiveness in overcoming the limitations of existing methods.",
keywords = "Customer requirements, Requirements engineering, SNS, Social network, Software engineering",
author = "Lee, {Yoon Kyu} and Kim, {Neung Hoe} and Dohoon Kim and Lee, {Dong Hyun} and Hoh In",
year = "2011",
month = "10",
day = "31",
doi = "10.3837/tiis.2011.10.003",
language = "English",
volume = "5",
pages = "1733--1750",
journal = "KSII Transactions on Internet and Information Systems",
issn = "1976-7277",
publisher = "Korea Society of Internet Information",
number = "10",

}

TY - JOUR

T1 - Customer requirements elicitation based on social network service

AU - Lee, Yoon Kyu

AU - Kim, Neung Hoe

AU - Kim, Dohoon

AU - Lee, Dong Hyun

AU - In, Hoh

PY - 2011/10/31

Y1 - 2011/10/31

N2 - In the early stages of a software project, it is critical to understand the needs of the customers and elicit their customer requirements. Various requirements elicitation methods have been proposed. However, existing methods still have the limitations such as a limited number of target customers, limited expression of customers' opinions, and difficulty in collecting the customers' opinions continuously. A novel method for eliciting customer requirements is proposed by utilizing a social network service (SNS), which is a shared source of raw information of the customers' needs and opinions. The proposed method is validated to show its effectiveness in overcoming the limitations of existing methods.

AB - In the early stages of a software project, it is critical to understand the needs of the customers and elicit their customer requirements. Various requirements elicitation methods have been proposed. However, existing methods still have the limitations such as a limited number of target customers, limited expression of customers' opinions, and difficulty in collecting the customers' opinions continuously. A novel method for eliciting customer requirements is proposed by utilizing a social network service (SNS), which is a shared source of raw information of the customers' needs and opinions. The proposed method is validated to show its effectiveness in overcoming the limitations of existing methods.

KW - Customer requirements

KW - Requirements engineering

KW - SNS

KW - Social network

KW - Software engineering

UR - http://www.scopus.com/inward/record.url?scp=80355136065&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=80355136065&partnerID=8YFLogxK

U2 - 10.3837/tiis.2011.10.003

DO - 10.3837/tiis.2011.10.003

M3 - Article

VL - 5

SP - 1733

EP - 1750

JO - KSII Transactions on Internet and Information Systems

JF - KSII Transactions on Internet and Information Systems

SN - 1976-7277

IS - 10

ER -