TY - GEN
T1 - Security manpower scheduling for smart airports
AU - Seo, Sangwon
AU - Choi, Sanggyun
AU - Lee, Chulung
PY - 2012
Y1 - 2012
N2 - This paper examines the problem of determining an airport security manpower schedule in the now ubiquitous environments of a smart airport. Passenger service level is the defining factor for the operation of smart airports. Smarts airports need a fast and convenient security check service, as there is a close relation between the time passengers spend waiting and their level of satisfaction. Thus, this research suggests an M/M/s queuing model to determine the waiting time of passengers in the queue and the required numbers of security checkpoints for a given time period. Then, an integer programming model is developed to generate an optimal schedule for airport security personnel. To test an efficiency of the proposed model, a case study is conducted with real data in an airport. The results confirm the effectiveness of our proposed models.
AB - This paper examines the problem of determining an airport security manpower schedule in the now ubiquitous environments of a smart airport. Passenger service level is the defining factor for the operation of smart airports. Smarts airports need a fast and convenient security check service, as there is a close relation between the time passengers spend waiting and their level of satisfaction. Thus, this research suggests an M/M/s queuing model to determine the waiting time of passengers in the queue and the required numbers of security checkpoints for a given time period. Then, an integer programming model is developed to generate an optimal schedule for airport security personnel. To test an efficiency of the proposed model, a case study is conducted with real data in an airport. The results confirm the effectiveness of our proposed models.
KW - Integer Programming
KW - M/M/s Queuing
KW - Security Manpower scheduling
KW - Smart Airport
KW - Ubiquitous Airport
UR - http://www.scopus.com/inward/record.url?scp=84255188285&partnerID=8YFLogxK
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U2 - 10.1007/978-94-007-2792-2_49
DO - 10.1007/978-94-007-2792-2_49
M3 - Conference contribution
AN - SCOPUS:84255188285
SN - 9789400727915
T3 - Lecture Notes in Electrical Engineering
SP - 519
EP - 527
BT - Computer Science and Convergence, CSA 2011 and WCC 2011 Proceedings
T2 - 3rd International Conference on Computer Science and Its Applications, CSA 2011 and 2011 FTRA World Convergence Conference, WCC 2011
Y2 - 12 December 2011 through 15 December 2011
ER -