Technology Acceptance Perspectives on Mobile Services: A Comparison Between 4G and 5G Services

Yanyan Chi, Hyeongjin Ahn, Min Su Park, Eunil Park, Jinyoung Han, Sangheon Pack

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Recently, the new trend of technology advancements towards fifth generation (5G) services has driven multitude of new applications and usage cases. However, only few studies were conducted to examine users' perspectives toward mobile services with 5G services. To this extend, this paper conducts a two-step comparative approach to examine the key determinants of users' technology adoption behavior on fourth generation (4G) and 5G services. We selected top-cited articles on users' technology acceptance behavior on 4G and 5G services, respectively. Then, as the first stage, we concisely reviewed each article. Second, we examined the results and findings of prior 4G and 5G technology acceptance research. We concluded that both perceived usefulness and ease of use play notable determinants in examining 4G and 5G services for their users. However, compared to 4G services, a number of newly introduced factors were considered as key variables for determining users' intention to use 5G services. Based on the results, several useful insights were highlighted for both practical and academic researchers.

Original languageEnglish
Title of host publicationICTC 2022 - 13th International Conference on Information and Communication Technology Convergence
Subtitle of host publicationAccelerating Digital Transformation with ICT Innovation
PublisherIEEE Computer Society
Number of pages5
ISBN (Electronic)9781665499392
Publication statusPublished - 2022
Event13th International Conference on Information and Communication Technology Convergence, ICTC 2022 - Jeju Island, Korea, Republic of
Duration: 2022 Oct 192022 Oct 21

Publication series

NameInternational Conference on ICT Convergence
ISSN (Print)2162-1233
ISSN (Electronic)2162-1241


Conference13th International Conference on Information and Communication Technology Convergence, ICTC 2022
Country/TerritoryKorea, Republic of
CityJeju Island


  • 4G
  • 5G
  • perceived ease of use
  • perceived usefulness
  • technology acceptance

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications

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